29th January 2020

VoIP Phone Services VoIP Phone issues

[Identified] We have identified an issue, and currently working on a resolution.

Our upstream VoIP Provider is currently having issues, they are working as fast as possible to resolve the problem. We will post updates as soon as they become available.

11:50 Senior engineers are still working under urgency to solve this incident. Further updates will follow shortly.

12:40 Engineers are still working to resolve this incident, further updates will follow shortly. Apologies for the inconvenience caused.

13:22 Engineers are making progress with a resolution, unfortunately there is no ETA at this stage. Further updates will follow shortly. Again, our apologies for the inconvenience caused.

14:35 [Identified] As previously advised, our engineers have identified the issue with our voice network. The resolution has been identified and unfortunately we expect that to take at 60 mins to resolve.

14:55 [Identified] Thanks for your patience. We are still on track for a resolution in 45 mins.

15:28 Our supplier is continuing to work on the issue. To enable our customers to plan, at this stage please assume that full system restore will not occur until after 5PM today.

Some customers are partially operational at this stage and we will continue to work to get as many customers as possible service operational as quickly as possible. The next update will be available in approximately 45 mins unless there are any material changes.

Thanks for your patience.

19:57 Engineers are continuing to work according to plan. It will take longer than 7PM. We can not confirm how long it will take at this stage.

20:29 A significant number of NZ customers services have been restored. We will advise when services are fully restored. We are still working on Australia and we will update as soon as we can.

Thank you for your patience.

21:13 All New Zealand services have been fully restored.