21/02/2024 11.20 - Technicians are onsite resolving the issue. Their will be a couple of short outages. 21/02/2024 13.48 - A Temporary fix has been put in place, and we will continue to monitor.
]]>Maintenance window: 11:30 - 15:00
]]>13:35 Technicians have fixed issue, and are monitoring.
]]>This issue was resolved by 11am 17/1
]]>1.30pm Technicians have been to site and resolved the issue.
]]>This will cause a brief loss of connectivity for all fibre and datacentre customers. Wireless customers should reroute to alternate paths.
If you have issues after this upgrade please restart your WD equipment.
]]>We expect multiple small outages between midnight and 6am on Monday 27th of November.
Our repacement went well, if you experience issues please restart your WD router.
]]>We expect an outage for customers connected to this site for up to 45 minutes while hardware is replaced.
]]>This will cause an outage of up to 30 minutes for customers connected to the following sites:
Walker Road Reynolds Road Honikiwi Chindie Waitete Mangarino Hangitiki East
We expect this outage to start between 10am and mid day.
]]>The team are looking into this ASAP and will update this page with any further info.
Update: 14:05 The situation is improving, although not as quickly as we had hoped. Be assured though that Yealink are all over this and working as fast as they can to get it completely resolved.
Update 9:30 The systems have been restored. Our team will remove redirects at 9am 17/11 incase there are issues overnight.
]]>Pomarangi Te Anga Tamatatotara Piripiri Te Waiters Kinohaku Taharoa Kawhia Waitanguru Pungarehu Puketiti
]]>Pomarangi Te Anga Tamatatotara Piripiri Te Waiters Kinohaku Taharoa Kawhia Waitanguru Pungarehu Puketiti
]]>This will cause an outage of up to 30 minutes for customers connected to the following sites:
Walker Road Reynolds Road Honikiwi Chindie Waitete Mangarino Hangitiki East
We expect this outage to start between 10am and mid day.
]]>Issues resolved by 10am 1/11/23
]]>We expect no major impact.
This will be ongoing from Monday the 30th of October to Friday the 1st of December.
]]>Technicians are heading to site to inspect the failure.
Issues resolved temporarily while our team investigate a permanent solution.
]]>This will cause the following sites to go offline for around an hour as upgrades are completed.
-Kinohaku -Te Waitere
We expect a short outage as they replace equipment.
]]>This affects Datacentre and some wireless customers.
Hardware has been replaced, we will monitor the situation to ensure this is resolved.
]]>Site is now running back on primary back haul.
]]>Engineers will be investigating and making changes overnight to resolve this issue.
Customers will run on redundant connections as we make changes.
Maintenance Window: 23:59 - 04:30
]]>We are currently isolating the issue. This issue has been resolved.
]]>It will also cause a small outage to customers connected to the following sites for up to 10 minutes.
This upgrade has been completed.
]]>Our team will be monitoring the network and do not expect any issues. We will despatch technicians to any damaged sites when the weather eases if required.
]]>This will include moving some backhaul dishes and adding extra equipment. This will cause a small number of outages during the day for customers connected to the following sites.
This will cause an outage of up to 45 minutes for customers connected to the following sites.
This work will commence between Mid Day and 2pm.
]]>Issues have been resolved.
]]>Gadsby Road Fullerton Road 8 Mile 8 Mile 2 Pukenui Road Mahoenui Mahoenui 2 Mahoenui 3 Potaka 2 Mokauiti Mokauiti 2 Mokauiti 3 Sargents Omaru Omaru2 Mangaiti
]]>The team are investigating repair options and will be heading to site soon.
Team have been out to site, and repaired fault.
]]>The team are investigating and will update as required.
Update - the team has got the site back online remotely and will be heading to site on Monday to replace hardware.
]]>We will be changing to backup links while we replace hardware to resolve this issue.
12:50pm - Issues have been resolved.
]]>9:17 - Teams are aware and looking into this issue and will advise on updates asap. 10:22 - Services have been restored
]]>Site affected: Waipa Valley Lookout Tutu
]]>This may create short outages for customers connected to following sites during the course of the day as we change equipment.
Walker Road Reynolds Road Chindie Waitete Honikiwi Mangarino
]]>The team are working hard to resolve this and expect it to be sorted by tomorrow afternoon.
We will be doing upgrades to replace equipment on our network.
This will affect the following sites
Pomarangi TM Station Piripiri Kinohaku Te Waitere Taharoa Te Anga Waitanguru Puketiti Pungarehu
While we do these upgrades these sites will run on backup links which will reduce over all capacity and impact customer speeds. We will also have a short outage of up to 15 minutes during the day.
This issue has now been resolved, full services have been restored.
]]>The team are working hard to resolve this and expect it to be sorted by tomorrow afternoon.
We will be doing upgrades to replace equipment on our network.
This will affect the following sites
Pomarangi TM Station Piripiri Kinohaku Te Waitere Taharoa Te Anga Waitanguru Puketiti Pungarehu
While we do these upgrades these sites will run on backup links which will reduce over all capacity and impact customer speeds. We will also have a short outage of up to 15 minutes during the day.
]]>We expect small outages of up to 15 minutes throughout the afternoon as we change equipment and realign dishes.
]]>This may impact performance for customers as the site will move to secondary backhauld.
]]>Our team will be installing a new backhaul on our chindie site to increase capacity for customers. During this upgrade we expect the site to go offline for up to 30 minutes.
This will happen some time between 11am ad 4pm.
]]>This will happen between mid day and 3pm today.
The sites affected: Honikiwi Mangarino
]]>Our network should fail over to redundant paths during this time.
]]>Our network should fail over to redundant paths during this time.
]]>Technicans have been out to site and resolved issue.
]]>Update 10:28am - Technicians are on the way to site to investigate possible cable damage. Update 12:26pm - This issue has been resolved
]]>Te Raumauku Owaikura Tahaia Pururu
Issues have been resolved, we are now monitoring the situation Issues have been resolved
]]>This testing has been delayed until futher notice.
]]>Our chindie site has been affected by the storm overnight. Our team is investigating and will be onsite today to do repairs
Our team is currently on site resolving issues caused by cyclone Gabrielle
]]>If you have issues with your WD service please give our team a call on 0800003441
]]>This outage has been resolved.
]]>Start: Monday 23rd January End: Tuesday 24th January
During this time we expect to have to run some sites on backup paths which will decrease end user speeds for a short amount of time. We expect minimal impact to the network other than this.
]]>This will affect customers connected to our Waitete site.
]]>We expect a small outage of up to 5 minutes while we reboot a backhaul dish.
This will affect customers in the Mahoenui area.
Sites affected:
The team will be completing an upgrade to our Waitete Site Tomorrow afternoon 29/11/2022 We expect that there will be a small outage for the customers connected to that site of about 20 Minutes in the late afternoon.
Stage one of our upgrade has been completed. We expect small outages overnight as we upgrade firmware on the uplinks to the site.
]]>Walker Road Honikiwi Reynolds Road Mangarino
Our team has isolated the issue and implemented a temporary fix. Engineers are looking further into the cause of the issue.
]]>This will affect all of our Fibre customers in Otorohanga and Te Kuiti during the outage window. Our Wireless network will be running on redundant links during this time, which will reduce capacity for wireless and datacentre customers.
]]>Upgrades have been completed
]]>We will also be replacing batteries at our Chindie Site early afternoon We expect there to be a short outage that my last up to 30 Minutes
]]>https://www.metservice.com/towns-cities/locations/te-kuiti/7-days
]]>We expect this cut to take up to 35 minutes.
]]>2:39pm - Power has been restored. Our equipment has been damaged and backup battery stolen.
]]>This will cause an outage of up to 15 minutes at some point during the day, unfortunately we are not able to say an exact time.
This will affect Marokopa, Marokopa store and Kiritehere sites.
]]>Fibre cut has been fixed
]]>Was back up and running by 1am 16/07/2022
]]>Technicians have been onsite and issues resolved 4:30pm 15/07/2022
]]>Technicians have been on site and issues resolved 12:45pm 15/07/2022
]]>We do not expect any outages during this time.
]]>https://www.metservice.com/warnings/home#severe-thunderstorm-warnings
We will monitor the situation and dispatch team members if safe to do so.
]]>Issues have been resolved, damaged hardware has been replaced.
]]>We are currently trying to resolve the issue.
14/05/2022 20:15 problem has been resolved and we will continue to monitor. 16/05/2022 12:36 Technicians are planning trip to replace failing hardware. Monitor this item for further updates.
]]>Upgrade window: 11am - 5pm We expect multiple outages during this time as we replace cabling and equipment.
]]>1:02pm - We have been advised by our provider that this issue should be resolved. If you continue to have issues please contact our helpdesk so we can escalate the issue.
]]>This will affect the following sites in the Pureora area.
We do not expect any major outages, how ever if the devices fail a technician will be dispatched at first light.
9/5/22 upgrades have been completed.
]]>The maintenance window is from 11pm to 2am each night starting on the 26th of April and ending on the 28th of April.
You may notice temporary disconnections of up to 15 minutes during this time, how ever we do not expect any network-wide outages.
]]>This will cause an outage of up to an hour for customers connected to this site.
We expect this outage to be around 2pm.
]]>26/04/2022 9:08am Technicians will be visiting site this morning to resolve the issue, users may experience some small outages of up to 15 minutes, while this issue is resolved.
]]>Update: 16:04 - Technicians have replaced the main backhaul, how ever the site remains offline. The team are heading to the Mangaotaki end to inspect.
Update 17:55 - Upgrades have been completed.
]]>We will have our team on site in the morning to inspect the fault when it is safe to do so.
Issues have been resolved
]]>When: Friday the 8th of April between 9am and 5pm.
We expect short outages during the day for customers attached to this site.
18:49 Our upgrade has taken longer than expected and we hope to have customers online soon
]]>The maintenance window is from 11:30pm until 6am.
We expect minimal disruption to the majority or services.
]]>Issues have been resolved, how ever we will be monitoring the feed and making changes to improve reliability.
]]>This will cause outages of up to 5 minutes per site as we upgrade software.
]]>7:12pm a technician is en route to resolve the hardware issue.
]]>This upgrade is scheduled to happen between mid-day and 4pm. Sites affected: Marokopa Camp Ground.
]]>Our team is on hand to do site repairs if need be when it is safe to do so.
14/02/2022 The storm has now passed and we have had no major damage or outages.
]]>Power has been restored
]]>Technicians are currently working on trying to resolve.
Technicians have been onsite and resolved the issue.
]]>We are investigating and a team is on the way to site.
Issues have now been resolved
]]>This will cause an outage of up to 15 minutes for the affected sites.
Repairs completed.
]]>08:30am faulty hardware has been replaced and issues have been resolved.
]]>16:50 Issues resolved
]]>This is affecting customers connected to the following sites:
Piopio Shalimar 1 Mangaotaki Mangaotaki 2 Potaka1
Update: 14:49pm Services have been restored.
]]>Customers in the area may be seeing performance issues. We are working on the issue and will be running tests overnight.
Issues have been resolved.
]]>This will only affect UFB and DSL Customers. Maintenance Window: 4am - 6am Wednesday 24th of November.
]]>Upgrades completed
]]>We expect an outage of up to 30 minutes while equipment is replaced.
]]>We have found the issue and are working on a resolution. This issue has now been resolved.
This affects performance for the following sites: Puketutu Pururu Owaikura Rangitoto Rangitoto2 Brittens Waipa Valley Lookout Tutu Road Kopaki Waterfall Hill
]]>Issues have now been resolved.
]]>We expect multiple short outages during the day while we replace equipment.
]]>Engineers have found a work around and stability should now be restored.
This issue has started again, techs are working on the fault - 18/8/2021 Issues have now been resolved
]]>We expect multiple short outages during the day while we replace equipment.
]]>Pomarangi Piripiri Te Waitere Kinohaku
]]>Tuesday 27th July 1am - 6am Wednesday 28th July 1am - 6am Thursday 29th July 1am - 6am
During this time customers may experience limited loss of connectivity as we upgrade our systems.
]]>Tuesday 27th July 1am - 6am Wednesday 28th July 1am - 6am Thursday 29th July 1am - 6am
During this time customers may experience limited loss of connectivity as we upgrade our systems.
]]>Tuesday 27th July 1am - 6am Wednesday 28th July 1am - 6am Thursday 29th July 1am - 6am
During this time customers may experience limited loss of connectivity as we upgrade our systems.
]]>Issues resolved 19/07/2021 08:30am
]]>Technicians will be heading to site as soon as it is safe to do so.
Issues have been resolved
]]>Hardware has now been replaced and issues are resolved
]]>Our team will be onsite tomorrow to resolve this issue along with pre-winter upgrades.
Issues have been resolved.
]]>Expected time of resolution: 10am
]]>WD Portal TKT DC Customers Webhosting Remote desktop services All Wireless customers
We anticipate a small outage of around 15 minutes.
]]>Mokauiti Mokauiti 2 Omaru Omaru 2
We expect the outage to be around 10 minutes, this will be between 11am and Midday on Thursday the 24th of April.
]]>8:30am - This issue has been identified as a faulty GPS Antenna. The team is heading to site and the faulty part will be replaced.
9:01am - Team is on site and preparing to change antenna.
9:23am - Antenna has been replaced and backhaul is now back in operation.
]]>Upgrade has been completed.
]]>This has now been delayed to 06:00
Our upgrade has run into technical issues and we have now reverted to our old equipment until we are able to diagnose the issues with our new core setup. We will create a new maintenance ticket once we are ready to roll over the upgrade.
]]>This issue was caused by damage from wildlife.
Issues have resurfaced and our team will be on site tomorrow to replace possible damaged cabling.
Cabling has been replaced and site is fully operational.
]]>We expect minimal downtime how ever this will affect all sites for a short period overnight.
]]>This will affect all wireless customer between 12:30am and 2:30am on the 28th of January for short periods of time.
If you have any questions, please phone our helpdesk on 0800 003 441 or email us on helpdesk@wirelessdynamics.co.nz
We will update this status during the change over process if required.
]]>Now has been resolved.
]]>12:41pm An outage with an interconnect partner has resulted in some calls from Spark and Vodafone to WD failing. The upstream partner is working on the issue.
1:53p, The issues have now been resolved by our upstream carrier.
]]>This will affect our Honikiwi and Chindie transmission sites. We expect there to be an outage of around 15 minutes while we upgrade the hardware.
Hardware has been replaced.
]]>Services have now been restored
]]>This will affect the following sites while we cut over to new equipment.
Pease do not reset your equipment, if you require assistance please call our helpdesk on 0800 003 441
]]>Technicians are investigating and we will resolve the issue as soon as the weather clears.
]]>The issue is currently being worked on, there is No ETA at this stage.
We apologize for any inconvenience caused.
This issue was resolved mid afternoon.
]]>For more information please contact us on 0800 003 441
]]>05:07 sites are back online.
]]>Technicians are due to be on site at 8:30 am and expected time of restoration is 9:30am
]]>No ETR is currently available. We will update this when more information is available.
]]>Technicians are enroute and we expect this to be resolved by 11am
]]>Issues caused by backhaul dish failing to pass data. Issue is resolved.
]]>We expect the initial outage to be up to 15 minutes. We expect this to be between 1pm and 3pm. After the initial upgrade has been completed, we will be running the site on a backup link with reduced capacity until our new main link has been installed and aligned.
]]>The site will return to standard operating once power has been restored
]]>We expect the outage to be no longer than 10 minutes.
All other sites supplied by this link will fail over to backup links
]]>This will affect the following sites: -Mokauiti -Mokauiti2 -Mahoenui -Mahoenui2 -Mahoenui3
]]>This will affect the following sites: -Pomarangi -TM Station
]]>Our upstream VoIP Provider is currently having issues, they are working as fast as possible to resolve the problem. We will post updates as soon as they become available.
11:50 Senior engineers are still working under urgency to solve this incident. Further updates will follow shortly.
12:40 Engineers are still working to resolve this incident, further updates will follow shortly. Apologies for the inconvenience caused.
13:22 Engineers are making progress with a resolution, unfortunately there is no ETA at this stage. Further updates will follow shortly. Again, our apologies for the inconvenience caused.
14:35 [Identified] As previously advised, our engineers have identified the issue with our voice network. The resolution has been identified and unfortunately we expect that to take at 60 mins to resolve.
14:55 [Identified] Thanks for your patience. We are still on track for a resolution in 45 mins.
15:28 Our supplier is continuing to work on the issue. To enable our customers to plan, at this stage please assume that full system restore will not occur until after 5PM today.
Some customers are partially operational at this stage and we will continue to work to get as many customers as possible service operational as quickly as possible. The next update will be available in approximately 45 mins unless there are any material changes.
Thanks for your patience.
19:57 Engineers are continuing to work according to plan. It will take longer than 7PM. We can not confirm how long it will take at this stage.
20:29 A significant number of NZ customers services have been restored. We will advise when services are fully restored. We are still working on Australia and we will update as soon as we can.
Thank you for your patience.
21:13 All New Zealand services have been fully restored.
]]>We expect an outage of up to 20 minutes as we replace equipment and further small outages as we tune configuration.
]]>This is expected to take an hour and a maximum downtime of 5 minutes as we realign the main backhaul link, how ever all sites will be running on backup links with reduced capacity.
Update: 24/1/2020 1PM: All upgrades completed as expected with minimal downtime.
]]>12:30pm Update: Upgrades have been completed and network is now running as per normal.
]]>Update: Engineers have identified an issue of packet loss between NTC (Auckland) and Hamilton affecting the Waikato area. Engineers are currently working on the resolution.
]]>16:31 Engineers have isolated the problem and are working to resolve ASAP
16:56 Engineers have resolved the issue and are running health checks to confirm.
]]>We expect this to take around 30 minutes.
]]>