This will cause a brief outage for all customers connected to the following transmission sites for up to 10 minutes as software patches are applied.
8 Mile 8 Mile 2 Mahoenui Mahoenui 2 Mahoenui 3 Potaka 2 Mokauiti Mokauiti 2 Mokauiti 3 Omaru Omaru 2 Mangaiti Sargents Road
]]>We will despatch a team to repair the backhaul once it is safe to do so.
Repairs have been completed
]]>We’re keeping a close eye on Cyclone Vaianu as it approaches. While we don’t expect any disruption, our engineers will be actively monitoring the network and will reroute traffic if needed to keep services running smoothly.
]]>Our team will be changing power feed cables on site, this will cause outages of up to 10 minutes. We will also be cutting over some remote sites to new backhaul dishes to replace rusty or damaged units.
these sites will affected for up to 15 minutes each. Blacks Mohakatino
]]>Customers in the area may be experiencing outages as the site is rebooting regularly.
Services have been stable since 12:30pm
]]>We have a team heading out tomorrow to inspect and resolve any issues.
Update 7:06pm - Engineers have rerouted sites to optimise services and keep connections stable. Customers will experience lower speeds during this time. We have a team heading to site at first light.
Update 10:50pm
We are monitoring our transmit site closely as the evening progresses.
Currently redundant paths are holding in but it looks like there has been physical damage to the structure and if the wind persists we may lose all all services overnight.
Update 08:00am 27/3 Most services have stayed online overnight and wind is slowly reducing, A Team is enroute to site to assess damage.
Update 10:08am 27/3 Our team has arrived on site and confirmed structual damage. A Plan is currently being formed and we aim to get the services up and running ASAP
Update 12:43pm 27/3 Our team has repaired the damage and services have been restored.
]]>We are unsure when power will be restored, we are monitoring the situation and shutting down components to conserve power.
It is possible that some customers may briefly lose connection before power is restored
]]>Sites are now running on backup paths with until we can resolve the issue.
We do not expect any further customer impact
17/03/2026 9:30 - Our team has begun replacement of equipment. This may cause lower performance than normal for customers on our Puketutu and Rangitoto transmit sites.
]]>Customers may notice a brief disconnection of services during this time.
]]>Customers may experience slower speeds during this time.
]]>A Team is enroute to investigate.
Update 11:25am Technicians have confirmed there is a fault with Mains power. Waipa networks is enroute to resolve the issue.
]]>Technicians have now resolved remotely.
]]>We have had primary backhauls go down in the heavy rain and swap to alternate paths.
For the most part our network is holding up well.
At times customers may notice a drop in speeds as our network dynamically changes paths when the main artery links fail.
Any updates will be posted here
]]>Update 14:45 Services have restored
Update 14/2 Extra capacity and redundancy has been added to the region.
]]>Update: 22:35 12/02/26
The team have deployed a work around that has restored data services. Txt and voice resolution ongoing
]]>Customers will experience a short outage as we change over equipment.
]]>Update A technician is on their way to site. ETA is 16:45
Update 18:00 We have identified a failed radio, a replacement is enroute to site.
Update 19:40 Equipment has been replaced and services have been restored.
]]>13:00 The issue has been resolved, and we are currently Monitoring
]]>Piopio Pomarangi Shalimar Te Anga Waitanguru Pungarehu Puketiti C Block Piripiri Te Waitere Kinohaku Taharoa
]]>We do not expect any impact to customers during this work,
]]>These outages will occur between 9:30 and 12:00 14/1/26
]]>A technician has been advised and is due on site around mid day.
11:59 - technician has resolved the issue and service has been restored
]]>The team are looking into it and plan to visit site soon
]]>This issue is now resolved
]]>18:40 - Engineers have managed to add extra capacity to the site but it is still low on capacity. Field techs will be despatched to the site once it is safe to do so.
29-10 13:45 - Full service has been restored.
]]>Updates to follow
8:58 - Teams have identified storm damaged equipment. Due to flooding, the team are waiting for weather to clear before we can access the site.
16:54 - Due to the volume of water, our team will not be able to access the site until tomoorow morning (15th).
The next update will be provided once our team reaches the site.
8:12 - 15/10 - Our site is still inaccessible, we have a team on standby and will move access and repair once the roads are clear enough.
8:56 - The roads are partially open and we have a team heading out shortly. Next update on arrival.
12:10 - Our team has arrived on site and are inspecting the damage. We expect to have the site up and operational within the next 4 hours.
4:53pm - Services have been restored
]]>Update 9:29 - Engineers have managed to bypass the failed equipment remotely with a temporary fix. The team will visit site are replace the failed equipment when it is safe to do so.
]]>Our Mokau transmit site has been damaged by weather overnight. This damage has taken down the secondary backhaul.
This has no affect on day to day operation and there is no impact to customer services.
]]>Update - 6.15pm - Technicians have been on site and resolved the issue.
]]>We are looking into this and hope to restore it remotely.
17/8/25 10:01 - Systems have been restored but the site backhaul looks to have been degraded by weather. Customers are online and services are running but customers will notice slower than usual speeds. We have a team scheduled to visit as soon as it is safe to do so.
19/8/25 - A Team is scheduled to visit on 20/8
20/8/25 - Our team has replaced the damaged equipment and services are now operating as normal.
]]>14:50 - Update - Technician has be to site and resolved issue. Site is back online
]]>Our engineering team will be making changes to our wireless network over the next 30 days.
The majority of changes will be done between midnight and 6am.
Customers may notice disconnections of up to 10 minutes during this time.
]]>11.43am Customer Portal has been restored, but some customers are still not able to reach the page. Engineers are currently working on this issue, and hope to have it restored ASAP. In the mean time, please call us if you have any queries.
19/07/2025 - portal issue has now be resolved, customer can now log back into the customer portal.
]]>Customers connected to the following sites will be affected.
Technicians have remotely restored the site.
]]>This is an advisory that the site may start to shut components down to save battery overnight.
This may affect customers connected to the following sites
We have a team Heading to site tomorrow.
Our team have visited site and upgraded components to improve charging.
]]>This will affect customers connection to the following sites
Update: the team have managed to restore services and customer should be coming back online
]]>The Metservice has recently advised a heavy rain and thunder warning for our area.
https://www.metservice.com/warnings/home
We don't expect any issues but the team will be monitoring our network.
If faults do occur, we will dispatch technicians when it is safe to do so.
]]>Fault: Unknown
Sites Affected
Estimated restore time: Mid Day
]]>The team are investigating and will update this status once we have more information
Update 11:40 - The team have remotely restored the site, All services are running.
]]>Pomarangi Piripiri Te Anga Tamatatotara Old Hill Waitanguru Putektit Pungarehu Te Waitere Kinohaku Taharoa Taharoa Village
Update 16:05 This issue has been caused by a localized power cut which caused our equipmet to go offline. The power has been restored and services are restoring. Our team will be visiting the repeater site 18/6 to investigate and ensure that backup power is available.
Update 14:00 18/6 Technicians have visited the site and replaced all power supply equipment and tested to ensure all systems are operating properly.
]]>Our team have restored services to the site via a backup path with reduced capacity and are monitoring stability.
A field team will be leaving for the site at first light but and will access the situation and risk once on site.
Updates to follow.
11:17am techs are onsite working on a solutions
11.47am techs have resolved the issue, site now running on primary DMR.
]]>There is a possibility there could be a small backhaul outage of 15 minutes while this happens.
The maintenance window for this is 15/05/2025 between 10am and 1pm. Dependent on weather. The backup date to do this is on the 16/05/2025.
]]>Update: 9.43am BH has failed to Marokopa Camp Ground Site, Tech's have been dispatched to resolve issue. Update: 2.37pm BH has been replaced and Marokopa Camp Ground Site is back online, customer services are now restoring.
]]>Our techs have arrived on site and rewired accordingly.
The site is now back in operation
]]>Maintenance window: 3/4/25 9:00 - 16:00 Customers will notice outages for up to 15 minutes at a time during this window.
Update 3/4/25 9:38 - Engineers have made changes to the site and we are monitoring.
]]>We will be upgrading equipment at our Piopio repeater site to bring more capacity and reliability online.
Maintenance window: March 24 10am - 4pm
During this upgrade, sites affected will be running on backup links. Customers connected to the sites below will experience lower than usual speeds while new equipment is installed. We do not expect any extended outages.
Sites affected:
Maintenance window: March 25 10am - 4pm
During this upgrade, backhaul connections to the sites affected will be down for up to 1 hour while new equipment is installed and configured. All customers connected to the affected sites will have no connectivity.
Sites affected: Old Hill (Puti - Kawhia) Pearl Ave (Township - Kawhia)
Customers connected to Kinohaku, Te Waitere or Taharoa sites will not be affected.
]]>Maintenance window: March 25 10am - 4pm
During this upgrade, sites affected will be running on backup links. Customers connected to the sites below will experience lower than usual speeds while new equipment is installed. We do not expect any extended outages.
Sites affected:
Maintenance window: March 26 10am - 4pm
During this upgrade, customers connected to the sites below will experience short outages of up to 15 minutes.
Sites affected:
22:14 - Services have been restored.
]]>23/2 5:30pm - Our team remotely reconfigured equipment to get customers back online overnight. 24/2 11:00am - Technicians have been dispatched to site for repairs. 24/2 1:22pm - Technicians have replaced the failed hardware and customer connections are restoring. If your connection has not restored please turn your dish and router off for 5 minutes.
]]>Our team will be upgrading components on our Piopio transmitter site. During this time the sites affected will be running on reduced capacity.
Customers will notice reduced speeds during this time. Maintenance Window: 11am - 4pm
Sites Affected: Piopio Mangaotaki Mangaotaki2 Carters Shalimar Shalimar2 Potaka1 Pomarangi Old Hill Piripiri Te Waitere Kinohaku Taharoa TM Station Waitanguru Pungarehu
]]>Outage window: 11pm - 6am, February 10 - March 12
]]>Outage window: 11pm - 6am, February 10 - March 12
]]>Outage window: 11pm - 6am, February 10 - March 12
]]>Outage window: 11pm - 6am, February 10 - March 12
]]>We will advise as any new information becomes available.
20:05 Sites are restoring and some services will gradually return. 21:40 All services restored
]]>This is a cautionary notification, We expect no outages at this stage.
Maintenance window: 17th - 18th February 11am - 5pm
Sites affected: Mokau Hill Mohakatino Awakau Awakino Mt Duthie Onetai
]]>We expect outages of up to 20 minutes at a time during the maintenance window.
Date: 12/2/2025 Time: 10am - 4pm Sites affected:
The site upgrade was completed successfully.
]]>06/02/2025 01:12 Update Services continues to be impacted. No current ETA. Next update on status change.
Update 06/02/2025 8:03 Update No official update from chorus but we have seen all customer services restored
]]>We expect multiple outages for customers connected to this site while we comission and cut over equipment.
Maintenance window: Wednesday 5th February 10AM - 5PM
This site replacement has now been completed.
]]>2.45pm, technicians are on route to the mokau hill site to investigate and repair. 4.00pm, technicians have arrived onsite. 4.45pm, technicians have resolved the issue, services are now coming back online. And are currently being monitored
]]>Date: 17th - 18th February Impacted services: Chorus fibre services Maintainance window: 11PM - 6AM
]]>Date: 30th of January 2025 Maintenance window: 10:30am - 4:00pm
Sites affected by this outage: Awakau Awakino Mt Duthie Onetai
]]>Our team will be upgrading the Keryx Blacks site equipment. During this upgrade customers will experience short outages of up to 15 minutes at a time through out the maintenance window.
Date: 21st of January 2025 Maintenance window: 10:30am - 3:00pm
]]>Our team will be upgrading the network equipment and power supply at our Mokau fibre location.
This will cause short outages of up to 10 minutes at a time to the Keryx Wireless network throughout the day as equipment is upgraded.
Why is this important? We are dedicated to maintaining network stability, this upgrade will bring the location in to line with our other network fibre locations throughout the region.
]]>Our team are working with the Keryx team to get the issue resolved and sites back online.
We expect customers to be back online by 11am
Update 10am: services have been restored
]]>11:00am 22/11 our team are currently onsite investigating. 11:34am 22/11 our team have replaced the faulty hardware and services are restoring for customers.
]]>This will affect customers connected to the following sites for up to 20 minutes during the maintenance window.
Maintenance Window: Thursday 17th October 10:00 - 12:00
Update 9:18am - Our team have rerouted the site over a backup link with plenty of capacity.
]]>Our team will be upgrading equipment on our 8mile site.
This will affect customers connected to the following sites for up to 20 minutes during the maintenance window.
Maintenance Window: Thursday 5th September 10:00 - 12:00
Maintenance window: 12:30am - 4:00am Thursday 29th of August.
]]>This may cause short outages of 5 to 10 minutes for customers on parts of our wireless network.
]]>We do not expect any issues or outages and our team will be watching the network. If outages occur our team will attend the site as soon as it is safe to do so.
]]>This affects customers connected to the following sites Te Raumauku Pururu Owaikura Tahaia
Our team will be heading to site to resolve this issue as soon as it is safe to do so.
Update 8:30am - After accessing site we have found damage to the transmission cable. The team are currently working on a repair. Update 11:30am - The damage is more significant than expected, our team are working on a temporary fix to get the sites back online. Update 12:06pm - The team has done a temporary repair and are working on a final repair. This will cause the sites to go offline as we change cables. Update 12:39pm - The team has completed the repair and we will monitor the situation.
]]>Customers connected in the following area will be experiencing an outage.
Te Anga and Taharoa, Kawhia Areas.
]]>20/07/2024 - 08.50am We have had alerts this morning of a network port restarting at our Piopio transmit site. Our team is watching this closely.
Update: We have a damaged cable restricting data flow between pieces of hardware. We have isolated the affected sites and rerouted what we can to other parts of the network.
Customers connected to the following sites will experience performance issues and outages
Technicians are preparing to visit site and resolve issues.
]]>Window: Tuesday 16 July 2024 10:30am - 12:30pm Sites affected: Te Raumauku Owaikura Pururu Tahaia
]]>Customers connected to the following sites may experience lower performance than normal.
Our team are working on a plan to get this back up to full speed as soon as the weather allows.
]]>15:25 all services have been restored
]]>8:59pm Our team have managed to restore the site remotely and are now monitoring the situation. 8:00am 12/6 The site has been stable for 11 hours, We will monitor for a further 12 hours.
]]>10/06/2024 - Technician have been out and replaced failed component. Services have now been restored.
]]>After a busy night we have mains power back to all sites and the team have resolved any network issues.
]]>https://www.metservice.com/towns-cities/locations/te-kuiti
]]>05:37 Engineers have remotely recovered the site, all services are operational .
]]>Issue has been resolved, services should be coming back on line, if you connection doesn't reconnect, please power off and on your router.
]]>This will cause an outage of up to 45 minutes for customers connected to the following sites.
Puketutu Rangitoto Rangitoto 2 Rangitoto 3
]]>Maintanance window: 17/4/2024 10am - 2pm
We expect an outage to the following sites for up to 30 minutes.
Piopio Shalimar 1 Potaka 1 Carters Mangaotaki Mangaotaki 2
Other sites will be running on backup links with reduced capacity.
]]>21/02/2024 11.20 - Technicians are onsite resolving the issue. Their will be a couple of short outages. 21/02/2024 13.48 - A Temporary fix has been put in place, and we will continue to monitor.
]]>Maintenance window: 11:30 - 15:00
]]>13:35 Technicians have fixed issue, and are monitoring.
]]>This issue was resolved by 11am 17/1
]]>1.30pm Technicians have been to site and resolved the issue.
]]>This will cause a brief loss of connectivity for all fibre and datacentre customers. Wireless customers should reroute to alternate paths.
If you have issues after this upgrade please restart your WD equipment.
]]>We expect multiple small outages between midnight and 6am on Monday 27th of November.
Our repacement went well, if you experience issues please restart your WD router.
]]>We expect an outage for customers connected to this site for up to 45 minutes while hardware is replaced.
]]>This will cause an outage of up to 30 minutes for customers connected to the following sites:
Walker Road Reynolds Road Honikiwi Chindie Waitete Mangarino Hangitiki East
We expect this outage to start between 10am and mid day.
]]>The team are looking into this ASAP and will update this page with any further info.
Update: 14:05 The situation is improving, although not as quickly as we had hoped. Be assured though that Yealink are all over this and working as fast as they can to get it completely resolved.
Update 9:30 The systems have been restored. Our team will remove redirects at 9am 17/11 incase there are issues overnight.
]]>Pomarangi Te Anga Tamatatotara Piripiri Te Waiters Kinohaku Taharoa Kawhia Waitanguru Pungarehu Puketiti
]]>Pomarangi Te Anga Tamatatotara Piripiri Te Waiters Kinohaku Taharoa Kawhia Waitanguru Pungarehu Puketiti
]]>This will cause an outage of up to 30 minutes for customers connected to the following sites:
Walker Road Reynolds Road Honikiwi Chindie Waitete Mangarino Hangitiki East
We expect this outage to start between 10am and mid day.
]]>Issues resolved by 10am 1/11/23
]]>We expect no major impact.
This will be ongoing from Monday the 30th of October to Friday the 1st of December.
]]>Technicians are heading to site to inspect the failure.
Issues resolved temporarily while our team investigate a permanent solution.
]]>This will cause the following sites to go offline for around an hour as upgrades are completed.
-Kinohaku -Te Waitere
We expect a short outage as they replace equipment.
]]>This affects Datacentre and some wireless customers.
Hardware has been replaced, we will monitor the situation to ensure this is resolved.
]]>Site is now running back on primary back haul.
]]>Engineers will be investigating and making changes overnight to resolve this issue.
Customers will run on redundant connections as we make changes.
Maintenance Window: 23:59 - 04:30
]]>We are currently isolating the issue. This issue has been resolved.
]]>It will also cause a small outage to customers connected to the following sites for up to 10 minutes.
This upgrade has been completed.
]]>Our team will be monitoring the network and do not expect any issues. We will despatch technicians to any damaged sites when the weather eases if required.
]]>This will include moving some backhaul dishes and adding extra equipment. This will cause a small number of outages during the day for customers connected to the following sites.
This will cause an outage of up to 45 minutes for customers connected to the following sites.
This work will commence between Mid Day and 2pm.
]]>Issues have been resolved.
]]>Gadsby Road Fullerton Road 8 Mile 8 Mile 2 Pukenui Road Mahoenui Mahoenui 2 Mahoenui 3 Potaka 2 Mokauiti Mokauiti 2 Mokauiti 3 Sargents Omaru Omaru2 Mangaiti
]]>The team are investigating repair options and will be heading to site soon.
Team have been out to site, and repaired fault.
]]>The team are investigating and will update as required.
Update - the team has got the site back online remotely and will be heading to site on Monday to replace hardware.
]]>We will be changing to backup links while we replace hardware to resolve this issue.
12:50pm - Issues have been resolved.
]]>9:17 - Teams are aware and looking into this issue and will advise on updates asap. 10:22 - Services have been restored
]]>Site affected: Waipa Valley Lookout Tutu
]]>This may create short outages for customers connected to following sites during the course of the day as we change equipment.
Walker Road Reynolds Road Chindie Waitete Honikiwi Mangarino
]]>The team are working hard to resolve this and expect it to be sorted by tomorrow afternoon.
We will be doing upgrades to replace equipment on our network.
This will affect the following sites
Pomarangi TM Station Piripiri Kinohaku Te Waitere Taharoa Te Anga Waitanguru Puketiti Pungarehu
While we do these upgrades these sites will run on backup links which will reduce over all capacity and impact customer speeds. We will also have a short outage of up to 15 minutes during the day.
This issue has now been resolved, full services have been restored.
]]>The team are working hard to resolve this and expect it to be sorted by tomorrow afternoon.
We will be doing upgrades to replace equipment on our network.
This will affect the following sites
Pomarangi TM Station Piripiri Kinohaku Te Waitere Taharoa Te Anga Waitanguru Puketiti Pungarehu
While we do these upgrades these sites will run on backup links which will reduce over all capacity and impact customer speeds. We will also have a short outage of up to 15 minutes during the day.
]]>We expect small outages of up to 15 minutes throughout the afternoon as we change equipment and realign dishes.
]]>This may impact performance for customers as the site will move to secondary backhauld.
]]>Our team will be installing a new backhaul on our chindie site to increase capacity for customers. During this upgrade we expect the site to go offline for up to 30 minutes.
This will happen some time between 11am ad 4pm.
]]>This will happen between mid day and 3pm today.
The sites affected: Honikiwi Mangarino
]]>Our network should fail over to redundant paths during this time.
]]>Our network should fail over to redundant paths during this time.
]]>Technicans have been out to site and resolved issue.
]]>Update 10:28am - Technicians are on the way to site to investigate possible cable damage. Update 12:26pm - This issue has been resolved
]]>Te Raumauku Owaikura Tahaia Pururu
Issues have been resolved, we are now monitoring the situation Issues have been resolved
]]>This testing has been delayed until futher notice.
]]>Our chindie site has been affected by the storm overnight. Our team is investigating and will be onsite today to do repairs
Our team is currently on site resolving issues caused by cyclone Gabrielle
]]>If you have issues with your WD service please give our team a call on 0800003441
]]>This outage has been resolved.
]]>Start: Monday 23rd January End: Tuesday 24th January
During this time we expect to have to run some sites on backup paths which will decrease end user speeds for a short amount of time. We expect minimal impact to the network other than this.
]]>This will affect customers connected to our Waitete site.
]]>We expect a small outage of up to 5 minutes while we reboot a backhaul dish.
This will affect customers in the Mahoenui area.
Sites affected:
The team will be completing an upgrade to our Waitete Site Tomorrow afternoon 29/11/2022 We expect that there will be a small outage for the customers connected to that site of about 20 Minutes in the late afternoon.
Stage one of our upgrade has been completed. We expect small outages overnight as we upgrade firmware on the uplinks to the site.
]]>Walker Road Honikiwi Reynolds Road Mangarino
Our team has isolated the issue and implemented a temporary fix. Engineers are looking further into the cause of the issue.
]]>This will affect all of our Fibre customers in Otorohanga and Te Kuiti during the outage window. Our Wireless network will be running on redundant links during this time, which will reduce capacity for wireless and datacentre customers.
]]>Upgrades have been completed
]]>We will also be replacing batteries at our Chindie Site early afternoon We expect there to be a short outage that my last up to 30 Minutes
]]>https://www.metservice.com/towns-cities/locations/te-kuiti/7-days
]]>We expect this cut to take up to 35 minutes.
]]>2:39pm - Power has been restored. Our equipment has been damaged and backup battery stolen.
]]>This will cause an outage of up to 15 minutes at some point during the day, unfortunately we are not able to say an exact time.
This will affect Marokopa, Marokopa store and Kiritehere sites.
]]>Fibre cut has been fixed
]]>Was back up and running by 1am 16/07/2022
]]>Technicians have been onsite and issues resolved 4:30pm 15/07/2022
]]>Technicians have been on site and issues resolved 12:45pm 15/07/2022
]]>We do not expect any outages during this time.
]]>https://www.metservice.com/warnings/home#severe-thunderstorm-warnings
We will monitor the situation and dispatch team members if safe to do so.
]]>Issues have been resolved, damaged hardware has been replaced.
]]>We are currently trying to resolve the issue.
14/05/2022 20:15 problem has been resolved and we will continue to monitor. 16/05/2022 12:36 Technicians are planning trip to replace failing hardware. Monitor this item for further updates.
]]>Upgrade window: 11am - 5pm We expect multiple outages during this time as we replace cabling and equipment.
]]>1:02pm - We have been advised by our provider that this issue should be resolved. If you continue to have issues please contact our helpdesk so we can escalate the issue.
]]>This will affect the following sites in the Pureora area.
We do not expect any major outages, how ever if the devices fail a technician will be dispatched at first light.
9/5/22 upgrades have been completed.
]]>The maintenance window is from 11pm to 2am each night starting on the 26th of April and ending on the 28th of April.
You may notice temporary disconnections of up to 15 minutes during this time, how ever we do not expect any network-wide outages.
]]>This will cause an outage of up to an hour for customers connected to this site.
We expect this outage to be around 2pm.
]]>26/04/2022 9:08am Technicians will be visiting site this morning to resolve the issue, users may experience some small outages of up to 15 minutes, while this issue is resolved.
]]>Update: 16:04 - Technicians have replaced the main backhaul, how ever the site remains offline. The team are heading to the Mangaotaki end to inspect.
Update 17:55 - Upgrades have been completed.
]]>We will have our team on site in the morning to inspect the fault when it is safe to do so.
Issues have been resolved
]]>When: Friday the 8th of April between 9am and 5pm.
We expect short outages during the day for customers attached to this site.
18:49 Our upgrade has taken longer than expected and we hope to have customers online soon
]]>The maintenance window is from 11:30pm until 6am.
We expect minimal disruption to the majority or services.
]]>Issues have been resolved, how ever we will be monitoring the feed and making changes to improve reliability.
]]>This will cause outages of up to 5 minutes per site as we upgrade software.
]]>7:12pm a technician is en route to resolve the hardware issue.
]]>This upgrade is scheduled to happen between mid-day and 4pm. Sites affected: Marokopa Camp Ground.
]]>Our team is on hand to do site repairs if need be when it is safe to do so.
14/02/2022 The storm has now passed and we have had no major damage or outages.
]]>Power has been restored
]]>Technicians are currently working on trying to resolve.
Technicians have been onsite and resolved the issue.
]]>We are investigating and a team is on the way to site.
Issues have now been resolved
]]>This will cause an outage of up to 15 minutes for the affected sites.
Repairs completed.
]]>08:30am faulty hardware has been replaced and issues have been resolved.
]]>16:50 Issues resolved
]]>This is affecting customers connected to the following sites:
Piopio Shalimar 1 Mangaotaki Mangaotaki 2 Potaka1
Update: 14:49pm Services have been restored.
]]>Customers in the area may be seeing performance issues. We are working on the issue and will be running tests overnight.
Issues have been resolved.
]]>This will only affect UFB and DSL Customers. Maintenance Window: 4am - 6am Wednesday 24th of November.
]]>Upgrades completed
]]>We expect an outage of up to 30 minutes while equipment is replaced.
]]>We have found the issue and are working on a resolution. This issue has now been resolved.
This affects performance for the following sites: Puketutu Pururu Owaikura Rangitoto Rangitoto2 Brittens Waipa Valley Lookout Tutu Road Kopaki Waterfall Hill
]]>Issues have now been resolved.
]]>We expect multiple short outages during the day while we replace equipment.
]]>Engineers have found a work around and stability should now be restored.
This issue has started again, techs are working on the fault - 18/8/2021 Issues have now been resolved
]]>We expect multiple short outages during the day while we replace equipment.
]]>Pomarangi Piripiri Te Waitere Kinohaku
]]>Tuesday 27th July 1am - 6am Wednesday 28th July 1am - 6am Thursday 29th July 1am - 6am
During this time customers may experience limited loss of connectivity as we upgrade our systems.
]]>Tuesday 27th July 1am - 6am Wednesday 28th July 1am - 6am Thursday 29th July 1am - 6am
During this time customers may experience limited loss of connectivity as we upgrade our systems.
]]>Tuesday 27th July 1am - 6am Wednesday 28th July 1am - 6am Thursday 29th July 1am - 6am
During this time customers may experience limited loss of connectivity as we upgrade our systems.
]]>Issues resolved 19/07/2021 08:30am
]]>Technicians will be heading to site as soon as it is safe to do so.
Issues have been resolved
]]>Hardware has now been replaced and issues are resolved
]]>Our team will be onsite tomorrow to resolve this issue along with pre-winter upgrades.
Issues have been resolved.
]]>Expected time of resolution: 10am
]]>WD Portal TKT DC Customers Webhosting Remote desktop services All Wireless customers
We anticipate a small outage of around 15 minutes.
]]>Mokauiti Mokauiti 2 Omaru Omaru 2
We expect the outage to be around 10 minutes, this will be between 11am and Midday on Thursday the 24th of April.
]]>8:30am - This issue has been identified as a faulty GPS Antenna. The team is heading to site and the faulty part will be replaced.
9:01am - Team is on site and preparing to change antenna.
9:23am - Antenna has been replaced and backhaul is now back in operation.
]]>Upgrade has been completed.
]]>This has now been delayed to 06:00
Our upgrade has run into technical issues and we have now reverted to our old equipment until we are able to diagnose the issues with our new core setup. We will create a new maintenance ticket once we are ready to roll over the upgrade.
]]>This issue was caused by damage from wildlife.
Issues have resurfaced and our team will be on site tomorrow to replace possible damaged cabling.
Cabling has been replaced and site is fully operational.
]]>We expect minimal downtime how ever this will affect all sites for a short period overnight.
]]>This will affect all wireless customer between 12:30am and 2:30am on the 28th of January for short periods of time.
If you have any questions, please phone our helpdesk on 0800 003 441 or email us on helpdesk@wirelessdynamics.co.nz
We will update this status during the change over process if required.
]]>Now has been resolved.
]]>12:41pm An outage with an interconnect partner has resulted in some calls from Spark and Vodafone to WD failing. The upstream partner is working on the issue.
1:53p, The issues have now been resolved by our upstream carrier.
]]>This will affect our Honikiwi and Chindie transmission sites. We expect there to be an outage of around 15 minutes while we upgrade the hardware.
Hardware has been replaced.
]]>Services have now been restored
]]>This will affect the following sites while we cut over to new equipment.
Pease do not reset your equipment, if you require assistance please call our helpdesk on 0800 003 441
]]>Technicians are investigating and we will resolve the issue as soon as the weather clears.
]]>The issue is currently being worked on, there is No ETA at this stage.
We apologize for any inconvenience caused.
This issue was resolved mid afternoon.
]]>For more information please contact us on 0800 003 441
]]>05:07 sites are back online.
]]>Technicians are due to be on site at 8:30 am and expected time of restoration is 9:30am
]]>No ETR is currently available. We will update this when more information is available.
]]>Technicians are enroute and we expect this to be resolved by 11am
]]>Issues caused by backhaul dish failing to pass data. Issue is resolved.
]]>We expect the initial outage to be up to 15 minutes. We expect this to be between 1pm and 3pm. After the initial upgrade has been completed, we will be running the site on a backup link with reduced capacity until our new main link has been installed and aligned.
]]>The site will return to standard operating once power has been restored
]]>We expect the outage to be no longer than 10 minutes.
All other sites supplied by this link will fail over to backup links
]]>This will affect the following sites: -Mokauiti -Mokauiti2 -Mahoenui -Mahoenui2 -Mahoenui3
]]>This will affect the following sites: -Pomarangi -TM Station
]]>Our upstream VoIP Provider is currently having issues, they are working as fast as possible to resolve the problem. We will post updates as soon as they become available.
11:50 Senior engineers are still working under urgency to solve this incident. Further updates will follow shortly.
12:40 Engineers are still working to resolve this incident, further updates will follow shortly. Apologies for the inconvenience caused.
13:22 Engineers are making progress with a resolution, unfortunately there is no ETA at this stage. Further updates will follow shortly. Again, our apologies for the inconvenience caused.
14:35 [Identified] As previously advised, our engineers have identified the issue with our voice network. The resolution has been identified and unfortunately we expect that to take at 60 mins to resolve.
14:55 [Identified] Thanks for your patience. We are still on track for a resolution in 45 mins.
15:28 Our supplier is continuing to work on the issue. To enable our customers to plan, at this stage please assume that full system restore will not occur until after 5PM today.
Some customers are partially operational at this stage and we will continue to work to get as many customers as possible service operational as quickly as possible. The next update will be available in approximately 45 mins unless there are any material changes.
Thanks for your patience.
19:57 Engineers are continuing to work according to plan. It will take longer than 7PM. We can not confirm how long it will take at this stage.
20:29 A significant number of NZ customers services have been restored. We will advise when services are fully restored. We are still working on Australia and we will update as soon as we can.
Thank you for your patience.
21:13 All New Zealand services have been fully restored.
]]>We expect an outage of up to 20 minutes as we replace equipment and further small outages as we tune configuration.
]]>This is expected to take an hour and a maximum downtime of 5 minutes as we realign the main backhaul link, how ever all sites will be running on backup links with reduced capacity.
Update: 24/1/2020 1PM: All upgrades completed as expected with minimal downtime.
]]>12:30pm Update: Upgrades have been completed and network is now running as per normal.
]]>Update: Engineers have identified an issue of packet loss between NTC (Auckland) and Hamilton affecting the Waikato area. Engineers are currently working on the resolution.
]]>16:31 Engineers have isolated the problem and are working to resolve ASAP
16:56 Engineers have resolved the issue and are running health checks to confirm.
]]>We expect this to take around 30 minutes.
]]>