Some systems are experiencing issues
Scheduled Maintenance
Puketutu site repair

Our team are replacing hardware that feeds Rangitoto and Puketutu areas. Lower performance may be experienced by customers in these areas.

Core network upgrades - March 23rd, 24th, 25th

Our team will be upgrading parts of our core network between 4am and 6am from Monday the 23rd of March until Wednesday the 25th of March

Customers may notice a brief disconnection of services during this time.

Past Incidents

22nd July 2025

No incidents reported

21st July 2025

No incidents reported

20th July 2025

No incidents reported

19th July 2025

No incidents reported

18th July 2025

Customer Portal Customer Portal

We are currently experiencing an outage with our customer portal due to an upgrade taking longer than expected. We hope to have this resolved soon.

11.43am Customer Portal has been restored, but some customers are still not able to reach the page. Engineers are currently working on this issue, and hope to have it restored ASAP. In the mean time, please call us if you have any queries.

19/07/2025 - portal issue has now be resolved, customer can now log back into the customer portal.

WD Rural Wireless Network Waitanguru site outage

Our Waitanguru repeater site has failed overnight, Our team are looking into this and will try to remotely restore services.

Customers connected to the following sites will be affected.

  • Waitanguru
  • Pungarehu
  • Puketiti

Technicians have remotely restored the site.

17th July 2025

No incidents reported

16th July 2025

No incidents reported

15th July 2025

WD Rural Wireless Network Waitanguru outage warning

Due to the extended bad weather over the last few weeks, our Waitanguru site is alerting that the battery levels are now extremely low.

This is an advisory that the site may start to shut components down to save battery overnight.

This may affect customers connected to the following sites

  • Waitanguru
  • Pumgarehu
  • Puketiti

We have a team Heading to site tomorrow.

Our team have visited site and upgraded components to improve charging.