Some systems are experiencing issues

FWA Network

Core Network

Wireless Network

Kaimai Site

Operational

WD Rural Wireless Network

Performance Issues

Fibre Network

Copper Network

Data Centre

Voice Network

Billing

Scheduled Maintenance

Puketutu site repair

Our team are replacing hardware that feeds Rangitoto and Puketutu areas. Lower performance may be experienced by customers in these areas.

Core network upgrades - March 23rd, 24th, 25th

Our team will be upgrading parts of our core network between 4am and 6am from Monday the 23rd of March until Wednesday the 25th of March

Customers may notice a brief disconnection of services during this time.

Past Incidents

5th July 2024

No incidents reported

4th July 2024

No incidents reported

3rd July 2024

No incidents reported

2nd July 2024

No incidents reported

1st July 2024

No incidents reported

30th June 2024

No incidents reported

29th June 2024

WD Rural Wireless Network 8 Mile backhaul capacity

Our main backhaul feeding our 8Mile site has degraded and our team has swithed on the backup path.

Customers connected to the following sites may experience lower performance than normal.

8 Mile
8 Mile 2
Pukenui Road
Mokauiti
Mokauiti 2
Mokauiti 3
Mangaiti
Omaru
Omaru 2
Sargents
Mahoenui
Mahoenui 2
Mahoenui 3
Potaka 2

Our team are working on a plan to get this back up to full speed as soon as the weather allows.

28th June 2024

Upstream connectivity issues

One of our upstream providers is currently tracking an issue within their network. This may cause short outages to our customers as our network reroutes traffic through alternate paths.

15:25 all services have been restored