Some systems are experiencing issues

FWA Network

Core Network

Wireless Network

Kaimai Site

Operational

WD Rural Wireless Network

Performance Issues

Fibre Network

Copper Network

Data Centre

Voice Network

Billing

Scheduled Maintenance

Puketutu site repair

Our team are replacing hardware that feeds Rangitoto and Puketutu areas. Lower performance may be experienced by customers in these areas.

Core network upgrades - March 23rd, 24th, 25th

Our team will be upgrading parts of our core network between 4am and 6am from Monday the 23rd of March until Wednesday the 25th of March

Customers may notice a brief disconnection of services during this time.

Past Incidents

20th June 2023

Chindie network upgrades, scheduled 2 years ago

We will be doing upgrades to our Chindie transmitter site which will affect customers connected. This upgrade will cause a short outage of up to 15 minutes during the day as we replace network equipment to allow additional equipment to be connected.

19th June 2023

No incidents reported

18th June 2023

No incidents reported

17th June 2023

No incidents reported

16th June 2023

No incidents reported

15th June 2023

No incidents reported

14th June 2023

Rangitoto Waipa Valley backhaul fault

Our main backhaul feeding the Waipa valley and Pureora has sustained damage and is causing degraded service. Our team will be heading to site in the morning to resolve this issue.

Site affected: Waipa Valley Lookout Tutu

13th June 2023

No incidents reported